Privacy Policy and Terms of Service

This Privacy Policy and Its Use

This Privacy Policy states and governs the manner in which Fluidity Clothing (Pty) Ltd collects, uses, maintains, stores and discloses information collected from users (each, a “user”) of the website (“site”).

The “information” referred to in this Privacy Policy includes, but is not limited to:

  • Name and Surname
  • Email address
  • Mailing Address and/or Physical Address
  • Phone Number
  • Age and/or ID number
  • Credit Card or other payment Information

Personal Information Collection

We may collect this information in a variety of ways, including, but not limited to:

  • Users visiting our website
  • Users registering on the website
  • Users placing an order on the website
  • Users subscribing to receive further communication from us, such as but not limited to, emails regarding specials, sales, and other promotional news.
  • Users engaging in other activities, services, features or resources made available via our website
  • Users entering competitions or promotions via our website

Users may visit our site anonymously; however that may prevent them from being able to engage in certain site related activities or to order products from the website.
We may collect certain data from anonymous users. This information includes but is not limited to:

  • Browser name
  • Type of computer or device used
  • Technical information about the users means of connection
  • Times the site was visited
  • Items viewed

Personal Information Use

We may use your information for the following purposes:

  • To process transactions
We use the information provided when placing an order to fulfil that order. Certain information will only be shared with 3rd parties in order to fulfil that order (for example : postal addresses will be given to the courier service used)
  • To improve customer service
  • To personalise user experience
  • To improve our site
  • To generate user trend information and website analytics

Further Communications

We may contact you about, but not limited to, the following:

  • News and New stock
  • Promotions and Sales
  • Competitions
  • Surveys related to our products and website

In order to opt into receiving further communication, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If you would like to withdraw your consent for receiving further communications, you can contact us via email and we will remove you from our emailing list

Information Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Information Protection

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

In terms of payments – Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all industry requirements and implement additional generally accepted industry standards.

Third Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


Should you click on any links on our site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies.

Web Browser Cookies

Our Site may use “cookies” in order to enhance the User experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track appropriate information about you. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent, however if you do so, some parts of the website may not function properly or optimally.

Age Of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Acceptance of These Terms

By using this website, you implicitly signify your acceptance of this Privacy Policy and terms of service. Your continued use of the site following any changes to the Privacy Policy signifies your acceptance of those changes.

Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us via email.

Fluidity Clothing (Pty) Ltd
7th Street, Orange Grove, Johannesburg, 2192
011 483 1778 |

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