Returns & Exchanges

Returns

If you are unhappy with your purchase for any reason, we will do a full refund provided:

The return is logged with us via email within 7 days of the date you received the product
The product is unworn and in the same condition you received it – with all tags and accessories (where applicable) present and in its original packaging (where applicable)

Terms and conditions of Refunds:

The returning of a product/s for a refund is for your account. Products must be returned to our offices via a tracked courier service, and the tracking number should be sent to us together with an estimated date of arrival. Alternatively you may return products in person to our offices in Johannesburg upon prior arrangement.
Please do not return any products until we have acknowledged receipt of your returns log email
We do not accept any responsibility for products lost or damaged in the courier process and will not be able to refund you for products not returned to us.
Once we have received your returned product/s, they will be inspected. We will notify you that we have received your return as well as notify you of the approval or rejection of your refund within 3 working days:

If your refund is approved, we will reimburse you and the credit will automatically be applied to the method of payment used to make the purchase.
Please note: It may take up to 7 working days for the credit to reflect in your account if done via EFT, and longer if done via Payfast.

If you return a product that does not comply with our refund policies, and your return is denied, you will be liable to pay all Courier costs associated with the collection and delivery of the products

Refunds will not be done under any circumstance if:

It is a sale item
It is a custom ordered size/colour/print
It is a gift card
The return is logged after 7 days
The item has been worn and/or the tags are taken off
The item has been altered in any way
The item was not bought directly from our online store (see “retail partners” below)
Should an item be returned without any relevant accessories, we are entitled (subject to applicable law) to refuse the return, or to estimate the approximate value of the missing accessories and deduct that off the total refund amount.

Exchanges

You may exchange a product provided the product/s follows all above stated conditions of returns

We will exchange the product provided we have the size/colour requested
Should we not have the size/colour requested, a full refund will be done or an alternative product/s will be offered to you.
Should you select the refund option, all refund policies apply and courier costs for returning the product to us will be for your account.
Any differences in price between exchange products will need to be paid to us before release of the new product/s. Should the product you select for exchange be less than the one you bought – we will refund the difference via the payment method used/EFT where applicable.
We offer 1 free exchange (return of the product being exchanged and delivery of the new product) – Any subsequent exchanges will be for your account for both return and delivery. Alternatively we do offer in-person exchanges at our offices in Johannesburg upon prior arrangement.
We do not accept any responsibility for items lost or damaged in the postal or courier process and will not be able to exchange an item for you if the original product is not returned to us or is returned in condition any different to that in which you received your product/s.

Made-to-Order Styles

Made-to-order styles are made up with love especially for you. Because of this, we do not offer refunds on these styles, however we do offer one exchange for sizing reasons.

All exchange policies apply. Please allow the same delivery timeline for your exchange size.

Custom/special orders

If you have contacted us to make up an existing style in a custom chosen colour/print/size, please note we do not allow returns or exchanges as these garments were made as once-offs especially for you.

Defective Goods

We ensure that our products are of a high quality, but under the rare circumstance that you should receive a defective product, we will either replace the product or issue you with a full refund provided:

The defect was not as a result of normal wear and tear
The defect was not as a result of alterations
The defect was not as a result of negligence, user abuse or incorrect usage

Full refund policies and procedures will apply.

Once we have inspected the product/s, should we find that the defect was not of our doing, all courier fees associated with the delivery and return of this product/s will be for your account and will need to be paid prior to your re-collection of the product/s.

Wrong Product Delivered

If we accidentally deliver the wrong product to you or if the product is not as described on the Website (We reserve the right to use our own discretion in judging this), or if it is missing any accessories, please notify us within 7 days of receiving your parcel.

Once we have looked into this matter we will notify you of the approval or denying of the reported issue within 5 working days. We reserve the right to use our discretion on whether the item needs to be returned to us on your account or if this cost will be covered by us, depending on the circumstances.

Once we have inspected the product and validated your return, we will, at your choice, deliver the correct product to you as soon as possible (if the correct product is available), deliver the missing accessories to you, or issue a full refund.

All refund terms and conditions apply, and should it be deemed an error on your side even after initially approving and receiving the item back, you will be liable to pay all associated courier fees, which can be taken off the total refunded amount.

Should we find that it was an error on our part, any courier fees paid by you will be refunded.

Address

The full address for returns/exchanges will be provided once we have received your return/exchange request. Our offices are based in Sandton, Johannesburg

Have you purchased your item/s at one of our retail partners?

Please contact them directly for information about and assistance with their return and exchanges policies. We only offer the above terms on product/s purchased directly from our online shop

Acceptance of the Above Terms

By using our website, you implicitly signify your acceptance of all terms stated above

We reserve the right to change any of our refund and/or exchange policies at any time

By continuing to use our website after any changes made to the refund/exchanges policies, you implicitly signify your acceptance of these changes